At Battery Central Roadside, we are committed to total customer satisfaction by providing quality products and quality service for all our customers.
Battery Central Roadside will honour all genuine warranty claims. Our batteries are covered by a replacement warranty that is backed by some of Australia’s leading battery manufacturers and distributors. Warranty terms and conditions can be discussed at any time during the sale process and will also be displayed on the top label of your battery.
Possible causes of battery failure that are not the result of faulty manufacture:
- Charge system problem (low or high voltage) creating an over-charge or under-charge situation. A low voltage can cause the battery to sulphate whilst a high voltage will literally cook the internal components of the battery causing it to fail prematurely.
- Repeated deep discharge (heavy accessory loads, car phones, lighting, boat accessories, etc)
- Prolonged storage of the car or very minimal use, without charging the battery periodically. A battery will generally sulphate and will never recover its full state of charge.
- Electrical faults, lights left on (short, excessive loads)
- Any battery modifications such as acid additives, lead terminal changes, or any other contaminates.
- Damage to the battery caused by the consumer or other in-car fault.
Warranty
Our batteries are warranted against any manufacturing fault for the period stated on the top label of your battery.
Should it not pass a standard battery test for any reason other than after-sale damage, neglect or misuse, it will be replaced under warranty dealer or the dealer’s agents this does not include any service charge for claiming warranty. You may claim the warranty by phoning the business phone number on the original invoice/proof of purchase and state the invoice number so we can process your warranty claim easily and hassle free. You must bear any expense you may incur in making the claim. The benefits under this warranty are additional to other rights and remedies under applicable laws in force in Australia.
Additional fees apply for roadside Warranty adjudication: If a manufacturing defect is not the cause of your battery failure, a call-out and testing fee will apply.
Out of area fees and other charges may also apply to a warranty call out outside normal coverage areas or hours of operation.
Other reasons that can cause early failure of a battery include:
- Charge Rates
- Excessive Vibration
- High Loads
- Electrical System
- Faults
- Faulty Terminals
- Stop/Start
- Motoring
- Sulphation
- Other
In Australia our batteries come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
Battery Central stocks batteries that can be warranted at any location that sells Battery Central stocked brands around Australia. It is important that the consumer keeps their receipt.
If the battery has been deemed faulty and has been replaced under the terms and conditions, the new battery will come with the remaining warranty period from the original invoice/purchase date.
